News releases

CDIC offers live chat

News releases

OTTAWA – March 2, 2020 – Canada Deposit Insurance Corporation (CDIC) has new tool to connect with Canadians: live chat.

CDIC is always looking for better ways to communicate with depositors. Live chat provides a convenient way for depositors to ask questions and learn more about CDIC deposit protection and the importance it plays in the financial stability of Canada.

Visitors to are now able to connect with live agents and get real-time answers to their questions. The chat is available Monday through Friday from 8:30 a.m. to 6 p.m. EST.

CDIC is a federal Crown corporation established in 1967 to protect the savings of Canadians, and we contribute to financial stability by safeguarding over $800 billion in deposits at more than 80 member institutions. As resolution authority, we are responsible for handling the failure of any of our members, from the smallest to the largest. Our members include banks, federally regulated credit unions as well as loan and trust companies and associations governed by the Cooperative Credit Associations Act that take deposits. We are funded by premiums paid by member institutions and do not receive public funds to operate. We have resolved 43 member failures affecting some two million Canadians. No one has lost a dollar of deposits under CDIC protection.

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Further information:
Brad Evenson
Director, Communications and Public Affairs
Tel: 613.943.4395

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