Principles for assisting applicants

In processing your request under the Access to Information Act, or Privacy Act, we will:

  • process your request without regard to your identity.
  • offer reasonable assistance throughout the request process.
  • provide information on the Access to Information Act and the Privacy Act, including information on the processing of your request and your right to complain to the Information Commissioner or Privacy Commissioner of Canada.
  • inform you as appropriate and without undue delay when your request needs to be clarified.
  • make every reasonable effort to locate and retrieve the requested records under the control of CDIC.
  • apply limited and specific exemptions to the requested records.
  • provide accurate and complete responses.
  • provide timely access to the requested information.
  • provide records in the format and official language requested, as appropriate.
  • provide an appropriate location on CDIC's premises to examine the requested information.